Everything you need to know about coaching on HiCoach, from cancellations to payments.
24+ hours before class:
cancel freely with no penalties
student receives full refund
HiCoach offers student reschedule options
Less than 24 hours before class:
Your account gets 1 penalty point
Student receives full refund
At 5 penalty points your profile will not be shown to new students (4 weeks) but existing students can still book with you.
If student cancels more than 24h before class:
Lesson will be cancelled and student will not be charged
Your time slot is reopened automatically and you can use your hot slots to fill it up again
if less than 24h:
student is charged for the class, and you receive full payment.
If cancelled before class:
student receives a credit to use for a rescheduled session. You will receive 100%
payment.
If cancelled during class:
Payment if prorated to the nearest half an hour (E.g original class is from 1 – 2pm, it starts raining at 1.20pm, counts as 30 min and you receive 0.5 of your hourly rate.
**You have to approve the cancellation from app
When students book a class, they pay for it
upfront. The money is held securely until after the session completes.
First transaction:
Takes up to 7 days
Subsequent transactions:
Every 3 days
Coach securely without having to worry about chasing payments
Yes! Students can select to automatically book the same slot weekly so that you can enjoy a stable coaching income without worrying about when the next class will be. This will continue until they cancel it which we will notify you of and allow other students to fill that weekly slot.
This is something we are working on currently and you will be the first to be notified once we roll out that feature. For now, HiCoach only supports 1-1.
Yes! Packages are a great way to increase commitment and revenue.
How lesson packages work:
Decide package size: 10 – 20 or custom amount
Set a discount (optional)
Publish it and students will start seeing it on your profile
*Do note that fulfilling your packages are a legal
requirement
No. You have complete control over who you coach and when you coach. When students book a slot, you have 24 hours to accept or decline before it expires. There are no penalties for declining.
If you accept wrongly, you can cancel the class
with no penalty as long as it is 24h+ to class.
Certifications are always great! But not having them is not a problem. Showcasing your playing and coaching experience is often more than enough to entice students to engage your services.
Fill our form and we will get in contact with you
within 1-3 days
Congratulations on the first step in your competitive tennis journey! So excited and can’t wait for you to get started!